Appointments – Improving Access to our Team

Due to Covid 19 our appointment booking system has changed!

We would love you to try ‘Online Consult’.   You can access this 24 hours a day  through Patient Access (single time sign-up required) or this website

It is a quick and convenient way of contacting your GP without the hassle of phoning the surgery.  You will get a response within two working days.

We do not routinely offer Face to Face appointments with a GP or Nurse Practitioner without prior assessment by our clinical team

When you phone us the GP’s have instructed our Receptionists to point you to Online Consult for non-urgent or administrative matters. By using Online Consult you will be assessed and contacted by a member of our clinical team within 48 hours.  This avoids the hassle of trying to get through on the phones

If you can’t use Online Consult our Receptionist will take full details of your reason for calling and depended on your issue, initially they will

  1. Try to resolve your  issue themselves  g. for administrative enquiries
  2. ‘Signpost’ you to appropriate support – this could be a GP’s Medical Secretary or a  Pharmacy for example  (if safe and appropriate)

If 1 and 2 above are not appropriate, depending on the severity of your issue, the Receptionist will organise a clinical triage slot (usually same day) or a telephone appointment . In both cases we ring you.   As a result of these options you may be invited to a face to face appointment  by the GP or Nurse Practitioner which they will book with you.

Please DO NOT attend the surgery without an appointment.  Covid 19 restrictions still apply

Please be sure to let us know in good time if you can’t make your appointment, so that we can reallocate it.