We aim to ensure that people who have a disability, impairment or sensory loss receive information they can access and understand. The Practice is required to support patients with any communication difficulties.

  • ASK – Identify patients who have any information or communication needs and find out how to meet their needs
  • RECORD – Record those needs communication needs in a standardised way
  • ALERT– Highlight a patient’s record, so it is clear that they have information or communication needs, and clearly explain how those needs should be met.
  • SHARE – Include information about a patient’s needs with other NHS and adult social care providers when they have consent or permission to do so
  • ACT – Make sure that people get information in an accessible way and communication support if they need it.