The GP Patient Survey is an independent survey run by Ipsos MORI on behalf of NHS England.  The survey was sent out to over two million people across the UK.   After surveying the results for our Practice against the local and national averages we have selected areas where St James Medical Centre scored highly and also areas which we could improve on.

SUBJECT ST JAMES MEDICAL CTR LOCAL CCG AVERAGE NATIONAL AVERAGE
Areas we performed well – above local and national average
% of patients who usually get to see or speak to their preferred GP when they would like to. 75% 56% 50%
% of patients who are satisfied with the GP appointment times available. 84% 67% 66%
% of patients who were satisfied with the type of appointment they were offered. 88% 78% 74%
 
Areas in which we could improve – below local and national average
% of patients who were involved as much as they wanted to be in decisions about their care and treatment during their last GP appointment 92% 96% 93%
% of patients who say the healthcare professional they saw or spoke to was good at giving them enough time during their last GP appointment. 87% 89% 87%
% of patients who say they have had enough support from local services or organisations in the last months to help manage their long-term condition(s) 74% 82% 79%

Summary:

All patients have a named GP and where possible we try to provide continuity of care. Many issues can be dealt with by other professionals in our team such as the Nurse Practitioners. You may be required to see other GPs depending on availability, urgency and whether it is at our main site or the branch surgery.

Our standard appointment times are 10 minutes. We are aware that some surgeries now offer 15 minute appointments but we are conscious of the impact that this might have on our availability given the high demand from our list of 16,400 patients. We will review our appointment scheduling to see if we can accommodate a mix of appointment lengths.

We will undertake our own short survey of Long Term Condition patients to try and discover where support is lacking in the community.