Practice Manager

Mr Guy Patey is the Practice Manager who has responsibility for the overall management of the Practice including finance, human resources, practice development, governance, health and safety, regulatory requirements, estates,training and development, data protection etc.

Assistant Manager (Operations)

Mrs Janice Weetch is responsible for the management of our reception services. She is available to discuss any queries, grievances or constructive suggestions you may have.

Patient Services Assistants (PSA’s)

We have a large team of PSA’s. They are the first point of contact for patients and will be able to help you with a wide range of requests and queries, including the booking and cancelling of appointments. They are working on behalf of the GP’s to direct enquiries to the most appropriate healthcare professional which in many cases may not be a doctor. The GP’s have instructed that they obtain a brief reason for your request.

Medical Secretaries

We have a team of dedicated part-time secretaries who operate in a Personal Assistant role to the GP’s and will be able to help you with many of your queriesrelating to referral and hospital treatments, request for medical reports, progress chasing etc.You may also be called by a Secretary under the instruction of the GP to help withyour query.

Clinical Information Technology

We rely heavily on information technology for clinical coding, recording, reporting,auditing, reviewing and recalling purposes. This has become a specialist area and we employ a part-time member of staff to coordinate this.

Scanning Clerks

We employ three part-time clerks to update medical records by scanning clinic letters received from hospitals and other health care providers.